Tailor-made trips to Asia

Last updated: April 29, 2025

1. GENERAL INFORMATION

These Terms and Conditions govern the use of the website operated by Fundamental Design Consulting S.L. (hereinafter, “we”, the “Company” or “Asiahop”), with Tax ID B01974278 and registered office at C/ Pinos Alta, 19, 28029, Madrid, Spain, registered in the Commercial Registry of Madrid.

  • Contact phone: +34 623 170 218
  • Email: hello@asiahop.com

2. PURPOSE AND SCOPE

These Terms and Conditions aim to regulate access to and use of the website (hereinafter, the “Website”), as well as the travel concierge services offered through it.

The use of the Website and/or any of the services offered through it assigns the status of user (hereinafter, the “User”) and implies the express acceptance without reservations of each and every provision included in these Terms and Conditions.

3. NATURE OF OUR SERVICES

Fundamental Design Consulting S.L. operates as a “travel concierge” service that acts on behalf of its clients for the management of travel bookings, accommodation, and tourism-related services.

It is important to highlight that we are not a travel agency and, therefore, we do not organize or market tourism packages nor do we act as intermediaries in the sale of tourism services. Our service consists of advising and managing bookings on behalf of the client, acting with their express authorization.

4. OFFERED SERVICES

Through our travel concierge service, we offer:

  • Personalized search and recommendation of hotels, flights, and other travel services.
  • Booking management on behalf of the client with their express authorization.
  • Assistance during the travel planning process.
  • Personalized customer service.

The effective provision of travel services (transportation, accommodation, etc.) is the exclusive responsibility of the corresponding providers (hotels, airlines, etc.) with whom the client establishes a direct contractual relationship through our intermediation.

5. SERVICE CONTRACTING

5.1. Contracting process

The contracting of our travel concierge services will be done by signing a specific contract detailing:

  • The specific services requested.
  • The particular conditions of provision.
  • The applicable fees.
  • The express authorization to act on behalf of the client.

5.2. Prices and payment method

The prices for our advisory and management services will be established in each particular contract.

Additionally, the client must directly pay the cost of the tourism services contracted through our intermediation.

The accepted payment methods will be detailed in the service provision contract.

5.3. Cancellations and modifications

The conditions for cancellation and modification of our services will be specified in the service provision contract.

The client must keep in mind that the cancellation or modification of tourism services contracted with providers (hotels, airlines, etc.) will be subject to the particular policies of each provider.

6. RESPONSIBILITIES AND WARRANTIES

6.1. Our responsibilities

We commit to:

  • Act with appropriate professional diligence in recommending and managing bookings.
  • Provide truthful and complete information about the managed tourism services.
  • Protect the confidentiality of the data provided by the client.
  • Obtain the best possible conditions for the client within their requirements.

6.2. Limitation of liability

We will not be responsible for:

  • The quality, safety, or suitability of services provided by tourism providers.
  • Changes, cancellations, or breaches by tourism providers.
  • Damages or losses derived from force majeure causes.
  • The accuracy and truthfulness of information provided by third parties.

6.3. User responsibilities

The User commits to:

  • Provide truthful, complete, and updated information.
  • Use the Website and services in accordance with the law, morality, and good customs.
  • Not use the Website for fraudulent or illegal purposes.
  • Not impersonate third parties.
  • Check the information of contracted services before confirming their booking.

7. INTELLECTUAL AND INDUSTRIAL PROPERTY

All contents of the Website, including texts, graphics, images, logos, icons, software, and any other material, are the property of Fundamental Design Consulting S.L. or third parties who have authorized their inclusion on the Website.

The User acknowledges and accepts that such content is protected by intellectual and industrial property regulations. The use of the Website does not confer the User any exploitation rights or ownership over them.

The total or partial reproduction, distribution, transformation, or any other form of exploitation of the Website’s contents without prior written authorization from Fundamental Design Consulting S.L. is expressly prohibited.

8. PRIVACY AND COOKIES POLICY

The processing of personal data provided through the Website will be governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.

The use of cookies will be governed by our Cookies Policy, which also forms an integral part of these Terms and Conditions.

9. LINKS TO THIRD-PARTY SITES

The Website may include links to third-party websites. The inclusion of these links does not imply approval or responsibility on our part regarding the contents or services of such websites. Access to and use of such websites will be governed by the terms and conditions applicable to them.

10. MODIFICATION OF TERMS AND CONDITIONS

Fundamental Design Consulting S.L. reserves the right to modify, at any time and without prior notice, these Terms and Conditions, as well as the configuration and services of the Website.

Changes made to the Terms and Conditions will be published on the Website and will come into force from the moment of their publication, unless otherwise indicated.

11. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with Spanish law.

For the resolution of any dispute that may arise in relation to the access or use of the Website or the services linked to it, Fundamental Design Consulting S.L. and the User agree to submit to the Courts and Tribunals of Madrid capital, expressly waiving any other jurisdiction that may correspond to them, unless by law another jurisdiction is imperatively determined.

12. NULLITY AND INEFFECTIVENESS

If any clause of these Terms and Conditions is declared null or ineffective, such declaration shall not affect the validity or effectiveness of the remaining clauses, which shall remain in force and be binding on the parties.

13. CONTACT

For any inquiry related to these Terms and Conditions, you can contact us through:

  • Email: hello@asiahop.com
  • Phone: +34 623 170 218
  • Postal address: C/ Pinos Alta, 19, 28029, Madrid, Spain

The User declares having read, understood, and accepted these Terms and Conditions in their entirety when contracting our services or using the Website.