Tailor-made trips to Asia

Last updated: August the 14th, 2025

1. GENERAL INFORMATION

These Terms and Conditions govern the use of the website operated by Asiahop S.L. (hereinafter, “we”, the “Company” or “Asiahop”), with Tax ID B22633796, CICMA license number 4837 and registered office at C/ Calle de la Hiruela 4, 1D, 28035. Madrid, Spain, registered in the Commercial Registry of Madrid.

  • Email: hello@asiahop.com

2. PURPOSE AND SCOPE

These Terms and Conditions aim to regulate access to and use of the website (hereinafter, the “Website”), as well as the travel concierge services offered through it.

The use of the Website and/or any of the services offered through it assigns the status of user (hereinafter, the “User”) and implies the express acceptance without reservations of each and every provision included in these Terms and Conditions.

3. NATURE OF OUR SERVICE AND GENERAL TERMS OF USE

Asiahop S.L. is an online travel agency with CICMA license number 4837, that acts on behalf of the client for booking tourism services. We act as intermediaries who, with express authorization, manage reservations on behalf of our clients.

Asiahop S.L. is subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, as well as Law 7/1998, of April 13, on General Contracting Conditions and other applicable regulations. In addition, Asiahop S.L. complies with Royal Decree-Law 23/2018, of December 21, regarding the transposition of directives on trademarks, railway transport, and package travel and linked travel arrangements.

In accordance with Spain’s Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that this website is owned by ASIAHOP, S.L., hereinafter ASIAHOP, with its registered address at Calle de la Hiruela 4, 1D, 28035, Madrid, and VAT number B22633796. For any inquiries or proposals, please contact us by email at hello@asiahop.com, or by phone at +34623170218.

This website is governed exclusively by the regulations applicable in Spain, and is subject to these regulations for both Spanish nationals and foreign users of the website. Access to our website by the USER is free and is conditioned upon the prior reading and full, express, and unreserved acceptance of these GENERAL TERMS OF USE in effect at the time of access, which we kindly ask you to read carefully. By using our portal, its content, or services, the USER expressly accepts and agrees to abide by these general terms of use. If the user does not agree with these terms of use, they must abstain from using this portal and conducting any operations through it. At any time, we may unilaterally modify the presentation and configuration of our website, expand or reduce services, or even remove it from the Internet, as well as the services and content provided, all without prior notice.

4. OFFERED SERVICES

Through our travel concierge service, we offer:

  • Personalized search and recommendation of hotels, flights, and other travel services.
  • Booking management on behalf of the client with their express authorization.
  • Assistance during the travel planning process.
  • Personalized customer service.

The effective provision of travel services (transportation, accommodation, etc.) is the exclusive responsibility of the corresponding providers (hotels, airlines, etc.) with whom the client establishes a direct contractual relationship through our intermediation.

5. SERVICE CONTRACTING

5.1. Contracting process

The contracting of our travel concierge services will be done by signing a specific contract detailing:

  • The specific services requested.
  • The particular conditions of provision.
  • The applicable fees.
  • The express authorization to act on behalf of the client.

5.2. Prices and payment method

The prices for our advisory and management services will be established in each particular contract.

Additionally, the client must directly pay the cost of the tourism services contracted through our intermediation.

The accepted payment methods will be detailed in the service provision contract.

5.3. Cancellations and modifications

The conditions for cancellation and modification of our services will be specified in the service provision contract.

The client must keep in mind that the cancellation or modification of tourism services contracted with providers (hotels, airlines, etc.) will be subject to the particular policies of each provider.

6. RESPONSIBILITIES AND WARRANTIES

6.1. Our responsibilities

We commit to:

  • Act with appropriate professional diligence in recommending and managing bookings.
  • Provide truthful and complete information about the managed tourism services.
  • Protect the confidentiality of the data provided by the client.
  • Obtain the best possible conditions for the client within their requirements.

6.2. Limitation of liability

We will not be responsible for:

  • The quality, safety, or suitability of services provided by tourism providers.
  • Changes, cancellations, or breaches by tourism providers.
  • Damages or losses derived from force majeure causes.
  • The accuracy and truthfulness of information provided by third parties.

6.3. User responsibilities

The User commits to:

  • Provide truthful, complete, and updated information.
  • Use the Website and services in accordance with the law, morality, and good customs.
  • Not use the Website for fraudulent or illegal purposes.
  • Not impersonate third parties.
  • Check the information of contracted services before confirming their booking.

7. INTELECTUAL PROPERTY

All content, texts, images, and source codes are the property of Asiahop, S.L. or third parties from whom the usage rights have been acquired, and are protected by Intellectual and Industrial Property rights. In addition, we use royalty-free materials whenever possible. If you identify any material that may infringe copyright, you can notify us for its removal by sending an email to hello@asiahop.com

The user is only entitled to private, non-commercial use of such materials and must obtain the express authorization of Asiahop, S.L. and/or the rights holder to modify, reproduce, exploit, distribute, or exercise any rights belonging to the owner.

The establishment of links to our website does not grant any rights over it and is authorized exclusively to allow access to our website. Total or partial reproduction of images and content from our website on other pages is strictly prohibited. Likewise, merely establishing a link to our website does not confer the status of collaborator or partner of Asiahop, S.L.

Any imitation, whether total or partial, of our website is strictly prohibited.

The User acknowledges and accepts that such content is protected by intellectual and industrial property regulations. The use of the Website does not confer the User any exploitation rights or ownership over them.

The total or partial reproduction, distribution, transformation, or any other form of exploitation of the Website’s contents without prior written authorization from Asiahop S.L. is expressly prohibited.

8. PRIVACY AND COOKIES POLICY

The processing of personal data provided through the Website will be governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.

The use of cookies will be governed by our Cookies Policy, which also forms an integral part of these Terms and Conditions.

9. LINKS TO THIRD-PARTY SITES

The Website may include links to third-party websites. The inclusion of these links does not imply approval or responsibility on our part regarding the contents or services of such websites. Access to and use of such websites will be governed by the terms and conditions applicable to them.

10. MODIFICATION OF TERMS AND CONDITIONS

Asiahop S.L. reserves the right to modify, at any time and without prior notice, these Terms and Conditions, as well as the configuration and services of the Website.

Changes made to the Terms and Conditions will be published on the Website and will come into force from the moment of their publication, unless otherwise indicated.

11. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with Spanish law.

For the resolution of any dispute that may arise in relation to the access or use of the Website or the services linked to it, Asiahop S.L. and the User agree to submit to the Courts and Tribunals of Madrid capital, expressly waiving any other jurisdiction that may correspond to them, unless by law another jurisdiction is imperatively determined.

12. NULLITY AND INEFFECTIVENESS

If any clause of these Terms and Conditions is declared null or ineffective, such declaration shall not affect the validity or effectiveness of the remaining clauses, which shall remain in force and be binding on the parties.

13. ACCESS POLICY

Access to our website is free and does not require prior subscription or registration. However, Asiahop S.L. reserves the right to offer services that require prior user registration. In any case, these services will be properly identified on the website, with clear instructions provided for registration.

The user must access our website in good faith, in accordance with public order regulations, and these General Terms of Use. Access to our website is carried out under the sole and exclusive responsibility of the user, who will be liable in any case for any damages that may be caused to third parties or to ourselves.

The use and obtaining of user services and content offered on this website by means other than those stipulated in these terms of use, and where applicable, in the specific conditions regulating the acquisition of certain services, is expressly prohibited.

Given the impossibility of controlling the information, content, and services that may appear on other websites that can be accessed through links provided on our website, we inform you that Asiahop, S.L. is exempt from any liability for any damages of any kind that may arise from the use of such external websites by the user. Asiahop, S.L. reserves the right to take appropriate legal action against any USERS who violate these general terms of use, and the USER accepts that the non-initiation of such actions does not constitute a formal waiver, with such actions remaining valid until the expiration of the statute of limitations for the infringements.

14. CONTACT

For any inquiry related to these Terms and Conditions, you can contact us through:

  • Email: hello@asiahop.com
  • Postal address: C/ Calle de la Hiruela 4, 1D, 28035, Madrid, Spain

The User declares having read, understood, and accepted these Terms and Conditions in their entirety when contracting our services or using the Website.